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Buyer FAQ

Top 12 Seller FAQ

Top 10 Buyer FAQ

  1. Why would I add information about myself in My Profile?
  2. Where are my receipts/download history?
  3. What do I do when my member name or password doesn't work?
  4. Where did my download go?
  5. How do I search by file number?
  6. How can I purchase/download files from gamecallswap?
  7. How do I re-download a file?
  8. How can I change my password?
  9. How can I use your files?
  10. Why is the file I downloaded not the format that is listed on the site?
  11. How much does GameCallSwap.com take from each sale?
  12. What is the license agreement for files?

Why would I add information about myself in My Profile?

It is not required to add any personal information, photos or write any messages, blogs, online testimonials or reviews. These are opportunities to improve the user experience on GameCallSwap. By letting the community know more about yourself and your passion for the outdoors you may stimulate a conversation, increase knowledge and have some fun.

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Where are my receipts/download history?

To access information pertaining to your account and account activity click on the ‘My Account’ link at the top of the screen. There you will see a list of options. To view your receipts, click on ‘Purchase History’ and to view your downloads, click on ‘Download History’.

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What do I do when my member name or password doesn't work?

If your browser stays at the main welcoming screen after attempting to login, please ensure your system clock (date/time/year) is correct.

If you’re re-directed to a login error page, make sure your caps lock is off since your password and member name are case sensitive. Also, check your cookie settings to ensure they’re on a medium privacy level and clear all cookies and cache in your browser.

If you’re still re-directed, please try resetting your password.

If this doesn’t resolve the issue contact Support sales@altusbrands.com

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Where did my download go?

Every browser handles downloading differently. If your browser does not prompt you to save your file automatically, you haven’t actually downloaded anything. Click ‘start download’ from the ‘file successfully downloaded’ pop-up window.

  • Internet Explorer: typically lets you choose where to save a file. If you do not select a folder, it will default to the last place you saved a file.
  • Firefox: saves files to your desktop unless set otherwise in the preferences.
  • Safari: will generally send images to your downloads folder or your desktop. This can also be set in the preferences.

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How do I search by file number?

Type the file number directly into the search bar.

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How can I purchase/download files from gamecallswap?

gamecallswap works on a system of micro-payments, which allow you to purchase files in bulk using credits. Credits cost USD 1.00 each and can be purchased in bulk or individually.

1. Buy credits: When you log in to our secure, SSL encrypted page. We accept credit cards, PayPal (in USD funds). Read more about PayPal.

2. Search for files: Use the search bar at the top of the site to find what you need at gamecallswap. From the search results page you can click on a thumbnail to go to its file and listen to a watermark sample. Add an Extended License if offered.

3. Download: Click “Download” on a file’s close-up page and the price in credits will be deducted from your account balance. You have 24 hours to re-download this file without being charged additional credits.

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How do I re-download a file?

To re-download a file (within the 24 hour period) return to the file close-up page, you will see the file size you previously purchased is listed at 0 credits. The system recognizes the duplication and does not charge you any additional credits for the re-download.

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How can I change my password?

To change your password, click on the ‘My Account’ link at the bottom of the screen. Then click on ‘Profile’. On the right side of the page under ‘Edit My Profile’, click on ‘Change Password’.

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How can I use your files?

Almost all of the files on our site are royalty-free. To read specific permitted and forbidden uses of files, please read the License Comparison page.

If you still have questions, please contact Support.

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Why is the file I downloaded not the size or format that is listed on the site?

Our sound files are provided by many individuals who each enter the file type and track as well as descriptions. We do not monitor each uploaded file to ensure the seller has accurately described their files. Please contact the seller using one of the online tools provided to correct any inaccuracies you find and to arrange a proper fix to your situation.

How much does GameCallSwap.com take from each sale?

25% of the price from each sale of an audio track goes to GameCallSwap.com

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What is the license agreement for files?

See the GameCallSwap.com license agreement here

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